- How long do I have to request an RMA to receive credit?
You have 10 days after receipt in which to inspect your order and contact us if there is a problem. If there are problems with your order being damaged, please contact us immediately. If for whatever reason you wish to return your order and the 10 days has passed it will be at our disgression whether we will issue an RMA.
- Is it mandatory to have an RMA number in order to return a product to BirdShopper.com?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. BirdShopper.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 14 days within which BirdShopper.com must receive returned products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- How do I acquire a Return Merchandise Authorization number (RMA#)?
We ask that all RMA's be requested online for your convenience. Click here to request an RMA. Follow the instructions and leave a description of the reason you are requesting an RMA.
If you have special requests, your time may be better spent giving us a call. However, your best convenience will be our Online RMA request form.
- What address should I send my return to?
The address to send am RMA to is:
BirdShopper.com
203 Country Walk Lane
Mulvane, KS 67110
attn: RMA # (write your RMA number here)
- Approximately how long does it take before I see a refund credit in my account
It takes is approximately three business days to process a credit back to your credit card.
- Approximately how long does it take BirdShopper.com to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue refund once we receive them.
- What should I include with my RMA?
All original items, documents, and packaging must be returned with the product in order for BirdShopper.com to process your RMA. Missing items will incur further charges or less of a refund. In most cases, when the product is sent back for RMA repair we will replace it.
- When and Why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 20% on all returns for refund, unless waived by our Customer Support agent. BirdShopper is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 20% restocking fee. Why? Claiming "defective" is the easy way out of restocking fee just because you don't want the item. If it's defective we will replace it (RMA type repair).
- Who pays for shipping on a defective item?
BirdShopper.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer. Therefore, BirdShopper.com will split the shipping costs with the customer. The customer agrees to pay to send the item back to BirdShopper.com and BirdShopper.com will consequently repair or replace the item and ship it at no charge back to the shipping address specified in your account.
- Will BirdShopper.com cross-ship replacement items?
No. We will not ship out another item to replace an RMA item being returned without charging you for the replacement item. Once the RMA item is received we will then credit back to your credit card the cost of the RMA item.
- I mailed my return but I still don't show it has been received. What do I do now?
If you sent your RMA with a tracking number, check that first to make sure it has been received. It takes up to 3 business days for an RMA to process once we do receive it. If the tracking number confirms receipt, give us a day to process the RMA and call us back.
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